Return Policy
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- Return Policy
- Wotek Eshop has 7 days* return policy.
- Will my return be accepted?
- *Returns will be accepted in the following scenario:
- Item is damaged: If item is received damaged it needs to be notified immediately (within 12hours) upon receipt. Keep package and documents linked together. Customer should provide picture of damaged goods immediately as well.
- Item is defective: Return will be based on 7 day policy
- Wrong item received: Return will be based on 7 day policy
- Courier
- Goods will be picked up by courier within 2-3 working days.
- What if my return not accepted?
- Delivery is contingent upon strikes, accidents, delays of carrier and other delays beyond our control.
- Reasons a return is not accepted:
-
- Item has past the 7-day return policy
- Product is used, damaged, or is not in the same condition as you received it.
- Products with tampered or missing serial numbers.
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
- Clearance items (Clearly marked as non-returnable)
- Damaged items receipt wasn’t reported in 12hours timeframe
- Refund
-
- Refund will be added to customer wallet on Eshop.
- Cost of item will be credited to the Wallet of customer on Eshop. (Full refund of items returned excluding shipping fees) or (full refund of items returned including prorata shipping fees)
- No Refund will be given on credit card & debit card.
- We will inspect and accordingly process your refund if eligible within 7 working days from date of pick up.
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Cookies policy
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Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or memorized cookies in security settings.
Without your express consent - through the activation of cookies in your browser - this website will not link in the cookies the data stored with your data provided at the time of registration or purchase.
What types of cookies does this website use?
Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, make the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for dissemination of videos or sound or share content through social networks.
Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where you access the service, etc.
Analysis cookies: Those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed to improve the offer of products or services that we offer.
Advertising cookies: These are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service or to the use that you make from our website. For this, we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.
Third-party cookies
This website may use third-party services that, on behalf of their respective owners, collect information for statistical purposes, the use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.
In particular, this website uses Google Analytics, an analytical web service provided by Google, Inc. based in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use Cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set on the Google.com website. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.
It also uses AddThis cookies, which is included in the pages to facilitate sharing by users in their social profiles, prints them or sends them by e-mail.
On screens with embedded YouTube videos, it also uses cookies from Google.com, the purpose is to show advertising based on the user's browsing habits.
On screens with Facebook and Twitter plugins, in each case, the corresponding cookies are the property and responsibility of the owners of the respective websites and are intended to improve user navigation, facilitating the use of the respective plugins.
The User expressly accepts, for the use of this Site, the treatment of the information collected in the manner and with the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block cookies in your browser may not allow you to fully use all the Website's functionalities.
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:
Chrome
Explorer
Firefox
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The user can revoke his consent for the use of cookies in his browser through the following links:
AddThis: https://www.addthis.com/privacy/opt-out
Google Analytics: https://tools.google.com/dlpage/gaoptout
YouTube: https://www.google.com/settings/ads/plugin
If you have questions about this cookie policy, you can contact us using the contact form, or other mechanisms available on this website.
Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or memorized cookies in security settings.
Without your express consent - through the activation of cookies in your browser - this website will not link in the cookies the data stored with your data provided at the time of registration or purchase.
What types of cookies does this website use?
Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, make the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for dissemination of videos or sound or share content through social networks.
Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where you access the service, etc.
Analysis cookies: Those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed to improve the offer of products or services that we offer.
Advertising cookies: These are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service or to the use that you make from our website. For this, we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.
Third-party cookies
This website may use third-party services that, on behalf of their respective owners, collect information for statistical purposes, the use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.
In particular, this website uses Google Analytics, an analytical web service provided by Google, Inc. based in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use Cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set on the Google.com website. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.
It also uses AddThis cookies, which is included in the pages to facilitate sharing by users in their social profiles, prints them or sends them by e-mail.
On screens with embedded YouTube videos, it also uses cookies from Google.com, the purpose is to show advertising based on the user's browsing habits.
On screens with Facebook and Twitter plugins, in each case, the corresponding cookies are the property and responsibility of the owners of the respective websites and are intended to improve user navigation, facilitating the use of the respective plugins.
The User expressly accepts, for the use of this Site, the treatment of the information collected in the manner and with the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block cookies in your browser may not allow you to fully use all the Website's functionalities.
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:
Chrome
Explorer
Firefox
Safari
The user can revoke his consent for the use of cookies in his browser through the following links:
AddThis: https://www.addthis.com/privacy/opt-out
Google Analytics: https://tools.google.com/dlpage/gaoptout
YouTube: https://www.google.com/settings/ads/plugin
If you have questions about this cookie policy, you can contact us using the contact form, or other mechanisms available on this website.